Privacy Policy
True Shine Exteriors UK Ltd
Last updated: 16 October 2026
Who we are
True Shine Exteriors UK Ltd is responsible for the personal information we collect when you enquire about our roofing and exterior services. This notice covers enquiries through www.trueshineexteriorsuk.com, Facebook and Instagram lead forms, telephone, email and WhatsApp.
Contact: trueshineexteriorsuk@gmail.com | 07546 809296.
Information we collect
We collect information you choose to provide, such as your name, telephone number, email address, property address or postcode, the work you need, preferred timing, correspondence and property photographs. The fields requested vary by enquiry method. Please avoid including unnecessary sensitive information or photographs of other people.
How we use your information
We use enquiry information to respond, discuss your requirements, arrange surveys, prepare quotes and, if you engage us, organise and deliver the work and provide aftercare. We also use relevant records to manage our business, resolve complaints and meet legal obligations. Supplying contact and project information is voluntary, but we may be unable to respond or quote without sufficient details.
Our lawful bases
Where you ask for a quote or services, we process relevant information to take steps at your request before entering a contract, and to perform an agreed contract. We also rely on legitimate interests in managing enquiries, maintaining appropriate business records and resolving disputes, where those interests do not override your rights. We rely on legal obligations where record-keeping or disclosure is required by law. Where processing requires consent, you can withdraw that consent by contacting us; withdrawal does not affect processing already carried out lawfully.
Facebook and Instagram enquiries
When you submit a Meta lead form, we receive the details you submit. Meta may prefill fields from your profile, so please check them before submitting. We use Meta Business Suite to manage enquiries and Zapier to deliver enquiry notifications to our Gmail inbox. Meta also processes information under its own privacy policy. An enquiry is a request to discuss your roofing needs and is not, by itself, consent to unrelated promotional messages.
Service providers and sharing
Relevant information is handled by service providers used for our website and communications, including Wix, Meta, Zapier and Google/Gmail. We may share necessary project information with contractors working on your job and with professional advisers, insurers or authorities where needed for their role or required by law. We do not sell enquiry details.
International processing
Our technology providers may process information outside the UK. Their applicable data-protection terms describe their processing locations and transfer safeguards. Depending on the provider and transfer, these may include UK adequacy arrangements or approved contractual safeguards. Contact us for further information about the providers used for your enquiry.
How long information is kept
Retention depends on the purpose of the record. We consider whether an enquiry remains active, whether work proceeds, applicable accounting and legal requirements, and any ongoing workmanship guarantee, complaint or dispute. Information should be deleted or anonymised when no longer needed for those purposes. Contact us to ask about retention of your particular records or request deletion where applicable.
Website technology
Wix and embedded services may process technical information such as IP address, browser information and site activity. Cookies and similar technologies may support site operation and optional features. You can manage cookies through your browser and any consent controls provided on the site. This notice does not replace consent where it is required for non-essential tracking.
Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction or portability of your personal information. You have the right to object to processing based on legitimate interests, and an absolute right to object to direct marketing. Contact trueshineexteriorsuk@gmail.com to exercise your rights. We may need to confirm your identity before responding.
Complaints
Please contact us first if you have concerns. You can also complain to the UK Information Commissioner's Office at https://ico.org.uk/make-a-complaint/.
Changes
We may update this notice when our services or handling of personal information changes. The latest version and update date will appear on this page.